Position: Service Desk (Technical Support || International Voice)
Location: Hyderabad (Bahadurpally)
Experience: 0 – 1 years
Salary: ₹2.75 – 3 LPA
Work Type: Full Time, Permanent
Shift: Rotational (Including Night Shifts)
Education: B.Tech/B.E. in Any Specialization

Job Description

Tech Mahindra is currently seeking enthusiastic and technically skilled individuals to join their Service Desk team in Hyderabad. This position is ideal for freshers and candidates with up to one year of experience who are looking to begin or advance their careers in technical support.

Responsibilities

As a Service Desk associate in the Technical Support department, your primary responsibilities will include:

Customer Support: Handling customer requests through phone calls and providing after-hours support for troubleshooting technical issues.
Technical Troubleshooting: Addressing communication issues between paint dispensers and PCs, resolving calibration issues with color match machines, troubleshooting network connectivity problems, and offering application support for selling tools and color design software.
Hardware & Software Support: Providing comprehensive troubleshooting support for PC/laptop hardware and software issues. Familiarity with thermal printers or spectrometers is a plus.
Networking Support: Offering technical assistance with networking issues and providing solutions to maintain system connectivity.

Qualifications

Education: B.Tech/B.E. graduates in any specialization are eligible.
Experience: Freshers and candidates with 6 months to 1 year of experience are encouraged to apply.
Skills:
- Strong communication skills with the ability to convey technical information clearly and effectively.
- Good technical knowledge with a solid understanding of PC/laptop troubleshooting, both hardware and software.
- Knowledge of networking and support is essential.
- Additional knowledge of thermal printers or spectrometers will be advantageous.
Availability: Only immediate joiners will be considered for this role.

Preferred Qualifications

B.Tech Graduates: Candidates with a B.Tech degree are preferred for this position.
Technical Proficiency: Excellent communication skills paired with good technical knowledge.
Shift Flexibility: Willingness to work rotational shifts, including night shifts.

Perks and Benefits

Work Environment: Work from office in a dynamic and supportive environment.
Transportation: Both-side transportation is provided to ensure your safety and convenience during night shifts.
Career Growth: Opportunity to build a career in technical support with one of the leading IT services and consulting companies.

How to Apply

Interested candidates who meet the above qualifications and are ready to join immediately are invited to attend a walk-in interview.

Walk-In Interview Details:

Date: 2nd September – 6th September
Time: 11:00 AM – 2:00 PM
Venue: Tech Mahindra Technology Centre,
Special Economic Zone,
Survey No. 62/1A, Part B, Dundigal Municipality,
Bahadurpally, District: Medchal-Malkajgiri,
Hyderabad – 500043, Telangana

Contact Person: Sanjana

Important Note: