Job Overview

Position: Voice/Non-Voice Process Associate
Experience: 0 – 1 years
Salary: ₹1.5-2.5 LPA
Location: Hyderabad, Telangana, India
Industry: BPO / Call Centre
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Job ID: Campus-Hannah

Job Description

Sutherland is currently hiring for both International Voice & Non-Voice Processes, targeting freshers from campuses. This role provides a fantastic opportunity to develop your communication and problem-solving skills while engaging with customers globally, including in the U.S. and Dubai.

Role & Responsibilities

Handle customer interactions through calls and chats, focusing on product, service, and technical support.
Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.

Preferred Candidate Profile

Fluency in English: Exceptional communication skills are required.
Eligibility: Freshers and experienced candidates can apply. Both undergraduates and graduates are eligible, but those currently pursuing education or with backlogs are not eligible.
Shift Details: Rotational shifts with rotational week offs (5 days working a week). Two-way cab facility available only during night shifts within 25 km of the office premises.
Work Location: Permanent work from the office.
Immediate Joiners: Only candidates who can join immediately are considered.
Interview Location: Interviews are fully conducted at the office premises. Out-of-station candidates are strictly not eligible.

Perks and Benefits

Career Growth: Sutherland offers excellent opportunities for career advancement and personal growth.
Skill Development: Enhance your communication, problem-solving, and empathy skills while working with a team of dedicated professionals.
Global Exposure: Engage with customers from around the world, providing a unique and enriching experience.