Air India CEO Campbell Wilson today admitted that the airlines’ could have reacted better to the incident of a drunk flyer urinating on an elderly passenger.
“There are things that we didn’t do well. We have learnt lessons,” Air India CEO told String Reveals in an exclusive interview.
On a New York-Delhi Air India flight on November 26, Shankar Mishra allegedly unzipped his pants and urinated on an elderly woman in the business class. He later begged the woman not to report him to the police, saying it would impact his wife and child.
Air India filed a police complaint weeks after the incident and said as there was “no further flare-up or confrontation”, and “respecting the perceived wishes of the female passenger, the crew elected not to summon law enforcement upon landing. It banned Mishra from flying for 30 days, triggering outrage by social media users who said it was not enough.
Shankar Mishra was arrested by the Delhi Police on Friday, six weeks after the incident.